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Linus
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Frequently Asked Questions
| Q. |
Is my credit card information safe? |
| A. |
Yes! Your credit card transaction is
actually done by an organization that is a joint venture between
the Royal Bank and Bank of Montreal. All your information is securely
encrypted and transmitted directly to the bank for maximum safety
and reliability. |
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| Q. |
What do you mean by 'experienced
user'? |
| A. |
In order to keep our costs low and
provide maximum savings to you, we do not offer telephone technical
support. We target people who have the skills or know someone
who does that can set up their computer with minimal assistance,
which we do provide via our web page at www.ldinternet.com/support/.
We will continue to improve and grow this information area and
we do ask that if you have a difficulty that is not covered in
our web site support area, that you send email to support@ldinternet.com
so that we can update our site. You will also receive help if
your question is not covered by our web site. |
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| Q. |
How can I get online with LD Internet? |
| A. |
Signup online - right here.
Once your account is activated you will have to setup your Internet
connection yourself using the information provided in the support
section. |
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| Q. |
Where is LD Internet available? |
| A. |
You can connect to LD Internet from
any community in Canada however we only have a local dial-up number
for Prince George, British Columbia as it is our primary market.
Any long distance charges are the responsibility of the user. |
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| Q. |
Will any of my personal info be
given out? |
| A. |
No. Your name, address and other personal
information is required to establish your personal Internet account
on LD Internet, but this information is kept securely by LD Internet
and never given, sold or in any other way divulged to third parties.
LD Internet guarantees this. |
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| Q. |
Who can I contact about billing
issues? |
| A. |
For billing inquires, please email
billing@ldinternet.com. |
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| Q. |
What is the dial-up number for LD Internet? |
| A. |
The dial-up number for LD Internet is 250-277-1011. |
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If your question was not answered above
then
please forward it to billing@ldinternet.com. |
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