Online Support - Internet Explorer

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Please read the topics below for more information on how to configure Internet Explorer and how to solve certain Internet Explorer technical issues:

Basic Configuration

• Check your version of Internet Explorer
• To temporarily free up disk space on your computer, clear your temporary Internet files and Internet history
• Your browser is provided by another Internet Service Provider

Technical Issues

• Internet Explorer will not open, is constantly producing errors, or you do not have a browser installed
• Internet Explorer toolbar is missing items
• Content Advisor is blocking certain web sites
• You can connect to LD, but cannot surf the Internet, or you receive one of the following errors:
  
• The Page Cannot Be Displayed
• Internet Explorer cannot open the Internet site Web address. A connection with the server could not be established.
• The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

 

Check your version of Internet Explorer:

1. Click Start
2. Click Programs
3. Click Internet Explorer. Internet Explorer will open.
4. Click Help on the main menu
5. Click About Internet Explorer
6. The first line of this screen will tell you what version you are currently using. The second line will tell you the encryption type.

Clear your temporary Internet files. This will temporarily free up disk space on your computer.

1. Click Start
2. Click Programs
3. Click Internet Explorer. Internet Explorer will open.
4. Click Tools on the main menu
5. Click Internet Options
6. Click the General tab.
   
7. In the Temporary Internet Files section (pictured above), click the Delete Files button. Click OK, and then OK again.

You have now successfully deleted your temporary internet files.

Clear your Internet history. This will temporarily free up disk space on your computer.

1. Click Start
2. Click Programs
3. Click Internet Explorer. Internet Explorer will open.
4. Click Tools on the main menu
5. Click Internet Options
6. Click the General tab.
   
7. In the History section (pictured above), click the Clear History button.

Internet Explorer is provided by another ISP.

Even if your browser displays the name of another Internet Service Provider in the blue title bar at the top, it should still work with LD Internet if configured properly.

Internet Explorer will not open, is constantly producing errors, or you do not have a browser installed.

You may need to install or reinstall Internet Explorer.

Click here to download the newest version of Internet Explorer, which also installs Outlook Express.

Before you install Internet Explorer, close all programs. Then, simply follow the installation instructions.

Internet Explorer toolbar is missing items.

1. Click Start
2. Click Programs
3. Click Internet Explorer. Internet Explorer will open.
4. Click View on the main menu, then Toolbars
   
5. Click Standard Buttons to place a checkmark next to it.
6. Click View, Toolbars, and then Address Bar to place a checkmark next to it.
7. Click View, Toolbars and then Links to place a checkmark next to it.

Content Advisor is blocking certain web sites.

Content Advisor is an Internet Explorer function that allows you to control the content that your computer can gain access to on the Internet. Content Advisor settings may be preventing you from viewing certain web pages on the Internet. If you have forgotten your Internet Explorer Content Advisor password, you will need to contact Microsoft support to change or remove the Content Advisor settings.

Click here to visit the Microsoft web site for more information on Content Advisor.

You can connect to LD Internet, but cannot surf the Internet, or you receive one of the following errors:

• The Page Cannot Be Displayed. Internet Explorer cannot open the Internet site Web address. A connection with the server could not be established.
• The page you are looking for is currently unavailable.
• The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

To resolve these errors, check the web site address (URL) syntax to make sure it is spelled correctly and contains all the characters in the correct case. In addition, the specific page you are attempting to access may have been removed, had its name changed, been down temporarily or been moved to a new location.

Solution One: If you cannot access any web sites while connected, please verify the following settings:

1. Click Start
2. Click Programs
3. Click Internet Explorer
4. Click Tools on the main menu
5. Click Internet Options
6. Click the Connections tab.
7. Select Always dial my default connection if it is not already selected.
8. Click the Settings... button
   
9. Ensure Automatically Detect Settings is selected. If not, click to add a check mark. (see picture below)
10. Ensure Automatic configuration script is not selected. If it is, click to remove the check mark.
11. Ensure Use a proxy server is not selected. If it is, click to remove the check mark.
12. Click Ok.
13. Click the LAN settings button on the Internet Properties box.
    
14. Ensure Automatic configuration script is not selected. If it is, click to remove the check mark. (see picture below).
15. Ensure Use a proxy server is not selected. If it is, click to remove the check mark.
16. Click Apply and then Ok
17. Attempt to access the web pages that you could not previously access.

If this does not resolve the error, attempt Solution Two.

Solution Two:

Click here to learn how to uninstall and reinstall Dial-Up Networking.

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